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Customer Reviews.

service

5

Dave Addis is an excellent service manager, very friendly and definitely a people person. Nothing seems too much trouble. The right person for the job. However please see answer to question 4.

16 November 2017

sales

5

No problems

15 November 2017

service

5

Flexible with booking, especially collection which was delayed due to external factors outside mini control.Work identified/completed, valet made car look new. Missed opportunity for 5.0 - cracked pulley identified NOT quoted or fixed.

11 November 2017

service

4

Knowledgeable staff

11 November 2017

sales

5

Professional, first class service.

10 November 2017

service

4

Everything was ok

10 November 2017

sales

5

Fully satisfied

10 November 2017

sales

5

Adam Stokes made the whole process seemless, extremely impressed with his no pressure selling approach!

09 November 2017

sales

5

I was made to feel very comfortable and any questions I had were answered swiftly and easily. The purchase and collection of my new car was made to be a big event, which I think is great as it was certainly a big event personally.

09 November 2017

service

5

Quick and efficient

08 November 2017

sales

5

Been having Minis from them for the last 12 years or so never a problem

07 November 2017

service

5

All done efficiently and in time

07 November 2017

service

5

The service was very good as always

07 November 2017

service

5

great service, quick efficient staff

06 November 2017

service

5

Looked at the car with me and explained what the problem may be. On checking the car new part was required which was ordered. Text to say part was in and ring to book a service slot. One hour wait with papers and coffee in comfortable seats - perfec

06 November 2017

service

3

Parking light had gone, I thought you would of replaced it, as it's only about a fiver but not even a mention that it had gone or if I wanted it replaced. Also although the valet was excellent,my dash & clocks had been cleaned with a dirty greasy rag

04 November 2017

service

5

Kept me informed and kept to time

02 November 2017

sales

5

Great service offered

01 November 2017

service

5

I was pleased that a fault with the vehicle has been investigated and plan to resolve the concern is in process.

01 November 2017

sales

5

Adam kept me up to date with my order and even made sure that the colour was correct at a point when I changed my mind without delaying the order.

01 November 2017

sales

4.5

Cath Hill, at Rybrook Mini Worcester, was outstanding. She was extremely patient. Delivery was smooth and I was treated as a valued customer. Cath emailed a few days after I collected the car to check everything was OK; thatÂ’s good customer service.

31 October 2017

service

5

Always helpful & friendly on the phone & in person.

31 October 2017

service

5

The is nothing to complain about.

31 October 2017

service

5

Very affectionate

30 October 2017

service

5

Car was ready on time, washed and cleaned

30 October 2017

sales

5

I was able to take my time in making my selection and given helpful advice and I was kept informed every step of the way. My new car was transported to my home and everything was explained in detail

26 October 2017

service

5

I was dealt with promptly by friendly and helpful staff. I was was provided with a courtesy car. Upon my arrival at the agreed time, my own vehicle was waiting for my collection.

24 October 2017

service

5

Easy to arrange, liked the video sent afterwards with the under car footage

24 October 2017

sales

4

The girl at the showroom was great but did not really explain all the functions very well eg ppening petrol tank, media controls etc

23 October 2017

service

5

Always good,personal attention.

20 October 2017

service

5

Dose what it says on tin

20 October 2017

sales

5

Kept informed at every stage and car arrived promptly

19 October 2017

sales

5

Customer service and information was perfect

18 October 2017

service

5

Friendly, helpful, happy staff

17 October 2017

service

5

Quick helpful efficient

16 October 2017

service

5

My car was collected and returned to me so saved me time and money...great service

16 October 2017

service

5

Kept informed about progress and completed on time

16 October 2017

service

4

Because no-one is perfect.

15 October 2017

service

5

Home collection and vehicle returned after service, washedand valleted. Great!!

14 October 2017

service

5

Met my expectations. Car ready for colection as agreed.

13 October 2017

service

2

Of some 7 or 8 staff only one was able to book the car in! Whilst I waited for some 20 minutes to be served the rest sat there laughing and joking. Very unprofessional. Same on collection. Not a patch on Jaguar. Clean and vac was so poor.

10 October 2017

service

5

??

10 October 2017

sales

5

I cannot fault the service provided by Jo Gill and Matt Dunford - excellent service completely different to my BMW experiences

10 October 2017

service

3

With other manufacturers I have had the opportunity to have a loan car or collection from my home and return

09 October 2017

service

4

Prompt attention and advice given.

09 October 2017

sales

5

Mini sales staff were extremely welcoming and handled the purchase in the most professional manner

08 October 2017

service

5

Love the fact I can pre-book a service & organise for my cars to be collected and returned at a time convenient to myself. Car is always returned valeted no to mention the call/text I get when its at the garage. Simply brilliant!

08 October 2017

service

5

Staff always friendly and willing to help

07 October 2017

service

4

Efficient

07 October 2017

sales

5

Jo and her colleagues were friendly, helpful and professional