Friendly staff, quick turnaround.
Friendly staff, quick turnaround.
Very professional the way the looked after me when deciding and purchasing my mini. Would recommend Rybrook Worcester every time.
Jo was very professional and helpful throughout the process.
Kept in touch start to finish and car cleaned beautifully too
Nice easy transaction all made very clear thankyou .....
Friendly helpful service
The whole process was smooth and met my needs as a customer. Everything was done in the timescales outlined from the start.
Would have liked final price to be a little less
The problem with engine computer was fixed and I could drive the car without warning lights appearing.
The video is a great idea. It reassures me that my Mini is being properly checked over.
Dave Addison is a super asset, he always makes my service visits effortless.
Normally would have marked this much higher but felt that as diagnostics were run then a fault should have been found earlier however all was resolved to my satisfaction in the end and superb customer service from Connor.
Always good service
The Mini had been scraped by another vehicle while parked in the street. When I brought it in for its service the guy from the body shop had a look at it and was able to arrange a cosmetic repair while the car was being serviced.
My car was returned with all points addressed and beautifully clean.
The technician sent a video of my service which indicated I needed two new tyres - I rang the service dept and they were able to arrange fitting that day - end of warranty check, MOT, new tyres and the car was still ready on time! What's not to like?
Job done well
Same as 1
Service was a breeze, and no extras to pay!
Dave Addis on the service desk went Abu e and beyond to ensure I got the best deal in some new tyres. Never pushy always pleasant
There were no problems just straight forward service, I have been having problems with the battery due to low mileage and they charged it overnight for me, no charge.
I always wait onsite and the facilities provide everything i need to work whilst I wait. Great coffee and free WiFi
Did what they said they would do
Cath Hill was efficient, cheery and a pleasure to deal with. She answered all our questions and was very helpful and I am sure would continue to be if we contacted her post sale.
Good customer care. Waited and was well looked after. Free coffee , wifi and biscuits !
Staff polite and curtious, refreshments offered.No waiting around.Car ready when they said it would be.
See response to 1. The only negative was the receptionist (BMW) outside core hours the service is POOR. Phone not answered quickly, disinterest in helping you etc
Really nice and efficient team.
everything happend as described, staff were courteous and kept me informed at all times
There was no pressure over the decision to purchase. I was able to take as much time as I wanted to ensure I selected the right model for me and the right 'add ons'. After the car had been ordered, nothing was too much trouble - personalised plates!
The service staff are always polite and efficient and keep you well informed. Couldn't fault them.
The service I recieve is always 100%
Jo was friendly and kept us well looked after, without too much pressurised sales patter.
Everything done at ease,no information missed out
Every thing is just so easy and simple every time. I always get a call back whenever I need one, the staff are always helpful and my questions/bookings are always dealt with efficiently.
Tried very hard to help
Happy with service always do their best to accommodate
The service team spoke to me before completing any work and talked through all the cost and process. The man dealing with me was extremely professionally, helpful and polite. He even made me a coffee to have as it was 7.15 and was waiting for a lift.
I cannot fault anything in the way of service given by all members of staff
I was given a time when the mini service would be completed, and when I got the car was not ready, as it was still waiting to be washed - and I didn't have time to wait. The manager was good and said I could bring it back at any time for the wash.